Customer support conversations as training data
Every resolved ticket is a worked example of solving a real problem.
Support teams generate one of the most structured records in any company: a problem comes in, a person investigates, and the issue gets resolved or escalated.
A natural fit for agents
Customer service is one of the first areas where AI agents are being deployed. Labs need realistic examples of how support works across different industries, products and customer types.
What makes support data stronger
Tickets that include the full thread, internal notes and the final outcome are more useful than isolated messages. Linked records, such as a ticket that references an order or a knowledge base article, add even more context.
Protecting your customers
Customer names, email addresses, phone numbers and account details are removed during anonymization. What remains is the shape of the problem and how your team solved it.
Estimating volume
Your helpdesk can usually tell you how many tickets you have handled and over what period. A rough number is all our intake form needs.
Our average deal size is between $250K and $1M. Find out what your records are worth in a few quick questions.
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